This list includes details of many of the organisations and services you might need in the event of a flood. We recommend that you save it on your computer then print copies to keep near your telephone and in your emergency flood pack.

If you believe there is real and imminent risk
to your life ring 999 immediately.


Telephone Number

Email or website

Emergency contacts and links

Environment Agency Floodline
 – Information on current flood warnings


0345 988 1188
Type talk (for the hard of hearing):
0345 602 6340


Calderdale Council Community Safety & Resilience Team - Information on current emergencies


01422 288001
Out of business hours:
01422 288000


Up-to-date information about unforeseen disruptions to Council services and problems affecting Calderdale


0345 988 1188
0345 602 6340



Met Office weather warnings




Highways England live traffic information




Report flooding


Environment Agency – report river flooding


0345 988 1188




Calderdale Council - report flooding of highways & streams


01422 288001
Out of business hours:
01422 288000 


Yorkshire Water – report flooding of sewers or water mains


0345 1 24 24 24


Canal & River Trust – report serious flooding from canals


0800 47 999 47


Community flood groups


Todmorden Flood Group


07368 263273‬


Hebden Bridge Flood Group


07580 168254


Mytholmroyd Flood Group




Calder Valley Community Support Group (on Facebook)




Help and advice during a flood

Citizens Advice Bureau


08444 111444


Food safety




Electrical safety




Report a power cut






Northern Powergrid


0800 375675


Emotional support



Talking therapies are psychological treatments for mental and emotional problems like stress, anxiety and depression. There are two providers of NHS talking therapies in Calderdale and both accept self-referrals. They are:


Insight Healthcare






01484 343700

0300 5550191



Healthy Minds is Calderdale’s mental health charity. It provides a range of services and support across Calderdale for people in emotional distress. These include projects in Hebden Bridge/ Hilltops and Todmorden.

Halifax office: 01422 345154

Hebden Bridge office: 01422 417357

Todmorden office: 01706 810311

Safespace is run by Healthy Minds and provides telephone, text, Facebook messenger and face to face support for people in emotional distress. It is open on Weds, Fri, Sat and Sun evenings from 6pm to 10pm.

Phone: 01422 345154

Text: 07388 990227

Facebook: SafeSpace - Healthy Minds Calderdale




Calderdale Open Minds Partnership (CAMHS) provide specialist emotional support to children and young people. Mon - Fri 9.00am - 4.30pm and until 6.30pm on Tuesday and Wednesday evenings during Calderdale term-time.

01422 300001

Calderdale Open Minds helps with questions about emotional health and wellbeing and provides information on available support.


Kooth is an online counselling and emotional wellbeing platform for children and young people, accessible through mobile, tablet and desktop and free at the point of use.


ChildLine is a helpline for children and young people
up to 19 years of age.

0800 1111

(free calls and available 24 hours a day)


Preparing for flooding


Environment Agency

- Check your flood risk

- Sign up for flood warnings

- If you are concerned about river flooding or would like help preparing a personal flood plan

- River level information


0345 988 1188

Calderdale Council

- Information about evacuation and preparing for emergencies

- Information on flood recovery and resilience in Calderdale


01422 288001




Protecting your property


The National Flood Forum - A charity to help, support and represent people at risk of flooding. Their ‘Blue Pages’ guide is a directory of flood protection products and services that advise on how to protect your property against flooding.


01299 403055 /


The Association of British Insurers


0207 600 3333


Flood Re - flood re-insurance scheme providing affordable home and business insurance for properties in flood risk areas.




PCA Flood Protection Group - PCA is the trade association representing property specialists


0844 375 4301


Royal Institute of Chartered Surveyors - help finding a surveyor




British Damage Management Association - advise on flood recovery, and restoration practitioners


01858 414278


British Standards Institution - maintains a list of all manufacturers of flood protection products that have been tested and achieved Kitemark accreditation




Financial assistance and support

Calderdale Council – financial assistance in the event of a flood -

Watermark Fund - community-led fund to protect from future flooding




FloodSave - match funded savings scheme for those at risk of flooding




Local radio stations

Radio Leeds: 92.4 FM
and 103.9 FM
(also 95.3 FM and
102.7 FM) 774 AM. / available via DAB Radio.
Heart: 106.2 FM / available via DAB Radio.

Pulse: 102.5 FM and 96.9 FM / available via DAB Radio

Phoenix: 96.7 FM