Useful Contacts

This list includes details of all the organisations and services you might need in the event of a flood.  We recommend that you save it on your computer then print copies to keep near your landline telephone and in your emergency flood pack.

If you believe there is real and imminent risk
to your life ring 999 immediately.

  Telephone Number Email or website
Environment Agency -    
Environment Agency emergency hotline 0800 80 70 60 -
If you are concerned about river flooding or would like help in preparing a personal flood plan 03708 506 506 www.gov.uk/environment-agency/
Floodline Warnings Direct
- Type talk (for the hard of hearing)
0345 988 1188
0345 602 6340

www.gov.uk/environment-agency/ 

Sign up for free flood warnings 0345 988 1188 https://www.gov.uk/sign-up-for-flood-warnings
River level forecasts - https://flood-warning-information.service.gov.uk/river-and-sea-levels
Calderdale Council -    
If you would like information about evacuation and preparing for emergencies 01422 288001 emergencyplanning@calderdale.gov.uk 
To report flooding of highways & streams 01422 288002 customer.first@calderdale.gov.uk 
Out of business hours 01422 288000 emergencyplanning@calderdale.gov.uk
Information about school closures or the cancellation of events -

https://www.calderdale.gov.uk/v2/emergencies

http://twitter.com/calderdale

Information on flood recovery and resilience in Calderdale - https://www.calderdale.gov.uk/v2/residents/environment-planning-and-building/flooding
Community Flood Groups -    
Todmorden Flood Group 07368 263273‬

todmordenfloodgroup@gmail.com

https://www.facebook.com/groups/1949537811928070/

Hebden Bridge Flood Group 07580 168254

hebdenfloodgroup@gmail.com

https://www.facebook.com/groups/196401670849838

Mytholmroyd Flood Group -

roydwardens@gmail.com

https://www.facebook.com/Mytholmroydfloodsupport

Calder Valley Community Support Group (on Facebook) - www.facebook.com/groups/cvcsg
Yorkshire Water -    
Flooding of sewers or water mains 0800 573553 https://www.yorkshirewater.com/household/help-advice/in-an-emergency
Canal & River Trust -    
Serious flooding from canal 0800 47 999 47 https://canalrivertrust.org.uk/contact-us/contacting-us-in-an-emergency
Met office - - http://www.metoffice.gov.uk/
Highways Agency - - http://www.highways.gov.uk/traffic-information
Other Useful Contacts -    
The National Flood Forum - Their ‘Blue Pages’ guide is a directory of flood protection products and services that advise on how to protect your property against flooding. 01299 403055 www.nationalfloodforum.org.uk /
www.bluepages.org.uk
The Association of British Insurers 0207 600 3333 www.abi.org.uk
Flood Re - flood re-insurance scheme - http://www.floodre.co.uk
PCA Flood Protection Group - PCA is the trade association representing property specialists 0844 375 4301 http://www.property-care.org/homeowners/flood-protection/flood-protection-and-your-property/
Royal Institute of Chartered Surveyors - help finding a surveyor - www.ricsfirms.com 
British Damage Management Association - advise on flood recovery, and restoration practitioners 01858 414278 www.bdma.org.uk
British Standards Institution - maintains a list of all manufacturers of flood protection products that have been tested and achieved Kitemark accreditation - www.kitemark.com
Citizens Advice Bureau  08444 111444 www.adviceguide.org.uk/england.htm
Food Safety - www.food.gov.uk/science/microbiology/flood
Electrical safety -

enquiries@electricalsafetyfirst.org.uk

www.electricalsafetyfirst.org.uk

Report a Power Cut  105 -
Northern Powergrid 0800 375675 www.northernpowergrid.com
Watermark Fund - community-led fund to protect from future flooding - http://watermarkfund.org/calderdale/
Flood Save - match funded savings scheme for those at risk of flooding - http://www.cffc.co.uk/floodsave/
Local Radio Stations –    
Radio Leeds: 92.4 FM
and 103.9 FM
(also 95.3 FM and
102.7 FM) 774 AM.
  http://www.bbc.co.uk/radioleeds / available via DAB Radio.
Heart: 106.2 FM  

http://www.heart.co.uk/on-air/how-to-listen/listen-online / available via DAB Radio.

Pulse: 102.5 FM and 96.9 FM  

http://www.pulse102.com / available via DAB Radio

Phoenix: 96.7 FM

 

http://www.phoenixfm.co.uk