Eight Steps in the Event of a Flood Warning

If a flood warning has been issued, responding in the right way could save your property and belongings, as well as possibly saving your life.

Follow the eight simple steps listed below:

Step one

Quickly but safely move people and pets upstairs, as well as the following or raise high off the floor:

  • valuables
  • emergency flood bag (packed with the essential kit listed here)
  • sentimental items
  • electrical equipment
  • moveable furniture 

Make sure you also move your car to a safe place or higher land level.  

Remember: don’t park your car anywhere that restricts access to emergency vehicles trying to reach you – or other people – in the event of a serious problem.

Step two

Check whether you can stay with family or friends in a safer location. Remember to take your emergency flood kit with you.   

Step three

Make sure you have all of your essential personal information together in a waterproof bag, including insurance details, bank details, essential telephone numbers (including your insurance company and Floodline telephone number - 0345 9881188). 

You may wish to take a copy of the Useful Contacts list.

Step four

Make sure you turn off your gas and electricity at the mains before any water enters your home.

Step five

Alert your neighbours (who may not be aware of the possible flood risk) and help the elderly, infirm and those with small children if it is safe to do so.

Step six

Block your doorways and airbricks, and put in place any flood prevention products that you own. Click here for information on products you may wish to purchase in preparation for the next flood.

Step seven

Do not walk or drive through floodwater as there could be potentially lethal hazards hidden below the surface. Also, remember that it can take as little as 6 inches of water to knock an adult off their feet, and just 24 inches (2 feet) of water to float a car or 4x4.

Driving through flooding can also make the situation worse for others because of the backwash caused by your vehicle.  

Click here for important information on driving through floodwater.

Step eight

Keep up to date through your local news and radio stations, and via Floodline (tel: 0345 988 1188) for further information and announcements. 


It’s an emergency!

What should I do? Have a read of our Help I'm flooding page to be prepared.

If you have a flooding emergency contact 999.

Although West Yorkshire Fire and Rescue Service’s main responsibility is saving lives, they may also be able to help pump out floodwater from your property, depending on how busy they are. Please note that there may be a charge for this service.

During a flood incident, you should focus on your safety and the safety of others, and make sure you stay out of the floodwater. See our Help I’m Flooding page for more details on what to do.

For other useful emergency contact details relating to flooding:

If you are concerned about river flooding or would like help in preparing a personal flood plan please contact the Environment Agency on 03708 506506 or visit their website at https://www.gov.uk/government/organisations/environment-agency

If you would like information about evacuation and preparing for emergencies please contact the Council’s Emergency Planning Team on 01422 288001 or by email to emergencyplanning@calderdale.gov.uk

More information can be found on the Council’s website at www.calderdale.gov.uk by searching under ‘flooding’. To report flooding please contact the appropriate number below:

For River flooding,Tel: 0345 9881188  to contact the Environment Agency Floodline.

For Flooding of highways & streams,Tel: 01422 288002  (out of normal business hours please telephone 01422 288000)  or email to customer.first@calderdale.gov.uk to contact the Calderdale Council.

For Sewer or water main flooding,Tel: 0800 57 35 53 to contact Yorkshire Water. 

For Canal flooding,Tel:0845 6715530  to contact the Canal & Rivers Trust.